Email Issues Resolutions

Once in a while, you might have some trouble sending or receiving emails from your mail server. If you are hosting your mails with JibiTech, here are the steps to follow before raising a ticket with us - 

The first thing to do is even check if the mail account in question can open on the webmail address. Log into the account in question on the webmail address i.e. yourdomain.com/webmail. 

If you can log in without any error message, then the issue is not with your mail server but with your email client e.g. Microsoft Outlook. In this instance, contact your mail client provider for more assistance.

Sometimes it might be that the queue is filled and the account user needs to wait a few minutes before trying again. To troubleshoot this, try the following steps - 

1. Try sending an email from the account in question to another account on your domain.
2. Try sending an email from the account in question to an account outside your domain e.g. @gmail.com.
3.  Try sending an email to the account in question, from an internal email account on your domain, and from an external account e.g. @gmail.com.
   
   If the email(s) land successfully, then there was no issue from our end (your mail server).

You can escalate to us if none of the previous steps were unsuccessful. Please include the details when you send in a ticket or an email (to [email protected] with subject "Support").

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